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Pealchat Live Chat Service

Welcome to Pealchat Live Chat Service

At Pealchat, we understand the importance of delivering exceptional customer service. That’s why we’ve partnered with a powerful live chat solution, similar to Tawk.to, to help you connect with your customers instantly, provide timely support, and enhance their overall experience.

Get Started Today!

Ready to improve your customer service and increase conversions? It’s easy to get started with our live chat service. Simply sign up, integrate the widget, and start chatting with your customers in real time. 

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Deployment

About Us

What is Our Live Chat Service?

Our live chat service offers a seamless way for your customers to reach out to you, ask questions, and get the help they need right when they need it. With real-time messaging, you can engage with visitors on your website, offer assistance, and guide them through their buying journey without delay. Say goodbye to long wait times and missed opportunities – with live chat, help is always just a click away!

Instant Communication: Respond to customer inquiries in real time. No more waiting for emails or long phone calls.
Easy Setup: Simple integration with your website or app, no technical expertise required.
Customizable Chat Widgets: Tailor the chat window to match your brand’s look and feel, ensuring a consistent user experience.
Multi-Agent Support: Manage multiple conversations simultaneously to keep your team efficient and responsive.
Visitor Tracking: See who’s on your website, where they came from, and what pages they’re browsing. Use this data to offer more personalized service
How IT Works

Choose Pealchat

Why Choose Our Live Chat Service?

With this API, you can enhance your website’s customer support system, deliver real-time communication, and improve user engagement. Start integrating today!

Our Authentication API
Increase Conversions: Visitors who engage with you live are more likely to make a purchase. Instant assistance removes barriers and builds trust.
Enhance Customer Experience: Give your customers the support they need at the moment they need it, improving satisfaction and loyalty.
Save Time: With live chat, you can handle multiple inquiries at once, saving time and boosting productivity for your support team.
24/7 Availability: Even when you're not available, our service allows you to respond to customer inquiries automatically or via offline messages.

How It Works

API Documentation for Pealchat Live Chat Service

Welcome to the Pealchat Live Chat Service API documentation. This API allows you to integrate our live chat solution with your website or application seamlessly. You can use our API to send and receive messages, track user sessions, and customize chat behavior to suit your business needs.

Base URL:

https://api. pealchat.com/v1

Authentication

To use our API, you will need an API Key. This key authenticates your requests.
Obtain Your API Key:
1. Log in to your Pealchat account.
2. Navigate to the API Settings section.
3. Generate and copy your API key.

1. Create a New Chat Session
Authorization: Bearer

Endpoints

Create a New Chat Session

Endpoint: POST /sessions

Description: Starts a new chat session with a visitor.

Request Body:

{

    "visitor_name": "John Doe",

    "visitor_email": "john.doe@example.com",

    "source": "website",

    "custom_data": {

        "user_type": "prospective",

        "referrer": "google.com"

    }

}

Response:

{

    "session_id": "12345",

    "status": "active",

    "visitor_name": "John Doe",

    "created_at": "2025-03-24T12:00:00Z"

}
2. Send a Message
Endpoint: POST /messages

Description: Sends a message to a visitor within an active chat session.

Request Body:

{

    "session_id": "12345",

    "sender": "agent",

    "message": "Hello! How can I assist you today?"

}

Response:

{

    "message_id": "67890",

    "session_id": "12345",

    "sender": "agent",

    "message": "Hello! How can I assist you today?",

    "timestamp": "2025-03-24T12:05:00Z"

}
3. Get Messages in a Session
Endpoint: GET /messages/{session_id}

Description: Retrieves all messages for a specific chat session.

Response:

{

    "session_id": "12345",

    "messages": [

        {

            "message_id": "67890",

            "sender": "agent",

            "message": "Hello! How can I assist you today?",

            "timestamp": "2025-03-24T12:05:00Z"

        },

        {

            "message_id": "67891",

            "sender": "visitor",

            "message": "I have a question about your product.",

            "timestamp": "2025-03-24T12:06:00Z"

        }

    ]

}
4. Close a Session
Endpoint: POST /sessions/{session_id}/close

Description: Ends the chat session.

Response:

{

    "session_id": "12345",

    "status": "closed",

    "closed_at": "2025-03-24T12:15:00Z"

}
5. Get Session Details
Endpoint: GET /sessions/{session_id}

Description: Fetches details of a specific chat session.

Response:

{

    "session_id": "12345",

    "status": "closed",

    "visitor_name": "John Doe",

    "created_at": "2025-03-24T12:00:00Z",

    "closed_at": "2025-03-24T12:15:00Z",

    "messages": [

        {

            "sender": "agent",

            "message": "Hello! How can I assist you today?",

            "timestamp": "2025-03-24T12:05:00Z"

        }

    ]

}
6. Get Active Sessions
Endpoint: GET /sessions/active

Description: Retrieves a list of all active chat sessions.

Response:

{

    "sessions": [

        {

            "session_id": "12345",

            "status": "active",

            "visitor_name": "John Doe",

            "created_at": "2025-03-24T12:00:00Z"

        }

    ]

}

Webhooks

To keep your application in sync with live events (such as new messages or session closures), you can subscribe to our webhooks.

Webhook URL: https://your-application.com/webhook

Event Types:

  • session_started: Triggered when a new chat session begins.
  • message_sent: Triggered when a new message is sent in a session.
  • session_closed: Triggered when a session is closed.

Example Webhook Payload:

{

    “event”: “message_sent”,

    “data”: {

        “session_id”: “12345”,

        “sender”: “agent”,

        “message”: “How can I assist you?”,

        “timestamp”: “2025-03-24T12:05:00Z”

    }

}

Error Codes

Here are some common error responses you might encounter:

  • 400 Bad Request: The request is malformed or missing required parameters.
  • 401 Unauthorized: API key is invalid or not provided.
  • 404 Not Found: The requested resource could not be found.
  • 500 Internal Server Error: Something went wrong on our end.

Example Error Response:

{

    “error”: “Invalid API Key”,

    “status_code”: 401

}